Customer Experience Assistant Internship (Luxembourg)
Batmaid, Luxembourg
Job Description
Here at Batmaid our objective is to become the global leading provider of the well-being at home with high-quality cleaning services. And with 150 employees and more than 4.000 Trusted Professional Cleaning Agents with headquarters based in Switzerland and expanding across Europe, we are making that a reality.
Batgroup was created in order to reinforce our primary mission: the fight against Black Market and making sure that the cleaning industry workers have the coverage and insurance that they should benefit from. Within the Batgroup we have a variety of identities that we provide, allowing a large assortment of services from booking a cleaning through Batmaid, to hiring their house cleaning employee through Batsoft.
For this reason, we are looking for an intern to help us develop the business in our office in a co-working space in the center of Luxembourg. You will be involved in several aspects of our business (HR, Business Development, Customer Experience and Marketing) in the Luxembourg market after a week of intensive training in our Lausanne office in Switzerland.
Tasks:
- Able to demonstrate professionalism, patience, and a positive attitude while engaging customers and agents orally and in writing
- Take calls, e-mails and instant messages from our clients to fix last minute issues. Respond to inquiries and demonstrate a sense of urgency when critical issues arise
- Organise the agents' schedules and replacements according to the customers' bookings
- Develop creative and proactive solutions to day-to-day and event-based problems,(delays, absences, etc.). Be an active member of the lean process improvement efforts by participating in continuous improvement projects and engaging in solutions to challenges
- Ensure customer and agent retention and satisfaction by providing a 5* service
- Identify and develop a new portfolio of B2C customers
- Establish long term partnerships
- Report and coordinate directly with Batmaid's senior management in Switzerland
Requirements
- Fluency in English and French is essential, Luxembourgish and/or German is a plus
- Proactivity, creativity and initiative
- Excellent communication skills (written and verbal)
- You are a fast learner and focus on improving your skills
- Ability to manage projects independently and simultaneously, and to perform multiple tasks on a large scale
- Analytical and data-driven mindset with a keen eye for detail
Benefits
- 6-month full-time Intern position.
- A place to learn, grow and challenge yourself
- Develop many new skills such as multi-tasking, responsibility, independence, teamwork, leadership, and more!
- Responsibility from day one and guidance from your dedicated manager
- Young, diverse, passionate and dynamic team
Additional informations:
What does it mean to work at Batmaid?
You’ll be working for the cleaning industry and fighting the Black Market on as many fronts as possible. All of that, whilst being part of a dynamic workplace and working with international team members, is the kind of place where you have room to make a difference and be creative
If you have made it this far and believe you have what it takes...you may be the right person for us.